Contact-Ninjas is a leading BPO services provider that provides end-to-end customer management solutions for its clients across the globe. Our wide array of call center and back-office support services enables us to tap business value across industries, and resolve business challenges for its clients.
We help our clients deliver superior customer experience, improve customer loyalty, drive incremental revenue growth, improve process efficiencies, enhance effectiveness, and achieve their cost reduction objectives.
In our 10 years of experience, we have served numerous prestigious clients from banking, insurance, travel, technology and other sectors with our multi-faceted multilingual call center and back-office support solutions. We support over 20 languages including English, French, Spanish, Japanese, and Mandarin.
Contact-Ninjas Solutions was founded in November 2004 to meet the needs of SMBs (Small and Mid-Sized Businesses), with the belief that the trend of offshore outsourcing should not only benefit Fortune 1000 companies but all businesses that aspire to become more competitive in their respective industries. We set out to create a business model that, for the first time, made outsourcing affordable to businesses of any size, and we have successfully done just that.
Today, we provide offshore outsourcing services, from our delivery centers around the globe. Our facilities feature an on-site management team working during the night i.e. US daytime, fully redundant voice and data links to the US, enterprise-grade network infrastructure, redundant generator sets, and all of the features of any large provider without the large cost-structures.
Contact-Ninjas offers a unique solution to all kinds of businesses from a value perspective as we fence a lot of expenditure around infrastructure, technology, and labor management. These are the three areas of significant spending and overgenerous investment for most large service-providers including multinational consulting companies and mega BPOs, thus resulting in passing the embedded cost to the clients through pricing matrix. Our value-engineering in the aforementioned areas positions us uniquely to manage our clients' business processes.
We curb all such costs by diligently planning and executing all client projects and relentlessly focusing on smart-spending. The following are some of the avenues to remain unique and cost-efficient
