Financial

Contact-Ninjas has worked with a number of financial institutions. For them, we have handled processes such as-

• Collection
• Loan processing
• Processing insurance claims and refunds
• Customer service
• Fraud checking
• Credit card operation
• Sale
• Accounts Payable – Accounts Receivable
• Data management
• Customer retention

Healthcare

Healthcare industry has benefited from our outsourcing services that include inbound services, outbound services, tech support, back office services and virtual assistant services. The services we provide our clients from healthcare industry include-

• Product launch and promotions
• Market research & survey
• Health care claim processing
• Consumer awareness campaigns
• Customer service
• Direct-response telesales
• Outbound sales campaign
• Cross-selling and up-selling
• Order processing
• Order tracking
• Lead generation

Telecommunication

A number of our clients work in the telecommunication industry. We help telecommunication companies unlock the true potential of their value chain. Our telecom outsourcing solutions, delivered from our contact centers around the globe, bring you a range of outsourcing services including -

• Order taking
• Order fulfillment
• Order management
• Billing
• Line number porting
• Contract management
• Lead generation
• Outbound / Inbound sales
• Cross-selling and up-selling
• Data management

Retail / Consumer Goods

Contact-Ninjas has provided outsourcing assistance to a number of retail chains and consumer goods manufacturers who have sought our assistance in-

• Customer service
• Outbound sales campaign
• Cross-selling and up-selling
• Products and service promotion
• Order processing
• Order tracking
• Lead generation
• Claim management
• Customer retention
• Awareness campaign
• Market research & survey
• Customer satisfaction survey

E-Commerce

The e-commerce industry is experiencing rapid growth at the moment. As a result, it requires a lot of help with its non-core tasks. With its wide range of outsourcing services, Contact-Ninjas can offer E-commerce businesses assistance in -

• Outbound telemarketing
• Inbound call response
• Call forwarding service
• Help desk solutions
• Order taking
• Order tracking
• 24/7 Customer support
• Email follow-up
• Lead generation
• Promotional calls for product and services
• Pre-sale support via chat and call
• Claim management
• Up-sells and cross-sells

Travel and Tourism

We have also served a number of clients from travel and tourism industry ranging from airlines to travel agencies. Our BPO service for travel and tourism industry includes the following services:

• Customer service
• Sales and reservations
• Loyalty program management
• Customer relations
• Promotion of product and services
• Billing
• Inquiry handling
• Telemarketing

Software / Technology

We have successfully assisted a number of companies from software / technology industry with our extensive range of call center services. The services we offer to software / technology industry are as follows:

• Tech support (L0, L1, L2)
• Customer service
• Customer retention
• Outbound / Inbound sales campaign
• Email & Chat support

Education

Contact-Ninjas has worked with a number of educational institutions. The services we have offered our clients from education industry include:

• Helpdesk solutions
• Lead generation
• Market research & survey
• Email & chat support
• Remote monitoring

Do you want to know the details about a service we provide for your industry? Contact us today.